Terms and conditions
When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) are listed on it. Please see our booking terms and conditions below for further information or for more information about financial protection and the ATOL certificate you can visit www.caa.co.uk
We organise and sell two different types of Packages:
- “Single Contract Package” – this is where we sell multiple travel arrangements to you as a Package, under a single contract, where we are acting as the principal and your contract for the Package is with us.
- “Multi Contract Package” – this is where you select two or more different travel arrangements and we act as an agent for each Supplier Principal of the relevant travel arrangement (e.g. airline, hotelier, transport, other activities) in making the booking. For Multi Contract Packages, we arrange for you to enter into separate contracts with each Supplier Principal. It will be each relevant Supplier Principal which will be the principal in the contract(s) with you for each separate travel arrangement.
We will set out within our Booking Confirmation which type of Package booking you have made with us or our Supplier Principal.
If your Package includes a flight, we will issue you with an ATOL Certificate. This will state that it is for a “Single Contract Package” when you have booked a Single Contract Package with us, or alternatively it will state “Multi Contract Package” for this type of booking. For avoidance of doubt if a flight is booked later independently post the initial contract, this will not constitute a package and will be deemed a ‘flight only’ booking and not require a ATOL Certificate.
Table Contents
Your contract with findaGolfbreak.com
Booking and confirmation of booking
Cancellations/amendments by you
Cancellations/amendments by us
Special requests and medical problems
Unavoidable and Extraordinary Circumstances
Governing law and jurisdiction
Your contract with findagolfbreak.com
When you book a golf break with findagolfbreak.com, your contract is subject to the following terms and conditions. Please read them carefully as you will be bound by them.
Your booking will be known as a “Accommodation only” booking, where you book accommodation with golf and the golf element is part of the hotel’s facilities, for example, the hotel has its own golf course (“hotel” in these terms and conditions includes hotels, self-catering accommodation and any other accommodation you may book with us). An Accommodation only booking comprises a single component accommodation-only service that is organised by us as principal and as this does not constitute a package holiday under The Package Travel, Package Holidays and Package Tours Regulations 1992, however, any funds paid to findagolfbreak.com are always held in trust.
A “package holiday” is defined by law as having at least two of these three components, all as part of a ‘package’ that you pay an inclusive price for:
- transport (such as flights, transfers etc)
- accommodation
- another tourist service which makes up a significant proportion of the package.
If your holiday has 2 or more parts of the above organised by us, your money will be held in Trust through Protected Travel Services and will remain in trust other than to pay the necessary elements of your holiday to suppliers. Thus, protecting your money and ensuring findagolfbreak.com are compliant with the Package Travel, Package Holidays and Package Tours Regulations 1992.
See clause 17 for further details.
Accuracy
Although all reasonable efforts have been made to ensure the accuracy of the information (including prices) on our website (www.findagolfbreak.com), in our email newsletters and quotes, and in our promotional material and printed media, regrettably changes and errors occasionally occur. Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors within two days of receipt of your documents by contacting us on 0800 1 30 30 99. Please note that we will not accept any responsibility for incorrect information if we are not informed within this time frame. Any changes to these details may incur amendment fees in addition to any charges applied by the Travel Provider. Please ensure that the names given are the same as in the relevant passport (where required). With regards to third party websites, we cannot guarantee these will be accurate due to delays in actioning our updates.
Price and payment
We reserve the right to alter the price of any golf break, not limited to any pricing error, and we will advise you of the current price of the golf break before any booking. Any subsequent reduction in prices due to special offers advertised will not apply to confirmed bookings.
A non-refundable deposit of £30 per person must be paid at the time of booking. We reserve the right to ask for an additional deposit amount for certain bookings where we need to pre-pay to the supplier an additional sum to secure your booking. The balance of the price of your break must be paid no later than one calendar month for UK breaks and 6 weeks for overseas breaks, before the date your contracted break is due to commence (the “Balance Due Date”). Bookings made less than one calendar month for UK breaks, and less than 6 weeks for overseas breaks, before the date the break is due to commence, must be paid in full at the time of booking. If the deposit, balance or final balance (as applicable) is not paid by the Balance Due Date, we reserve the right to cancel your booking and retain your deposit paid.
The cost of your accommodation does not include any services that you may use or purchase whilst at the accommodation other than those specifically included in the price of your break as set out in your booking confirmation. You must pay the hotel directly for such additional services. These may include spa treatments, purchases from pro shops and any meals and drinks not included in the price of your break.
FREE or gifted products and services – We may offer FREE items at the time of booking. These items may include physical goods, for example golf balls, gloves and shirts for example or tickets for events. If these FREE products become unavailable (which may result in a cost being incurred) due to changes in supplier or third party terms, we reserve the right to withdraw or amend the offer. We will endeavor to supply a suitable alternative if one can be found. We reserve the right to retract any FREE items should the ability to provide the item become over an acceptable cost to FAGB.
Offers and Discount Codes – Codes may be bound by minimum numbers and destination, please always quote any discount code on your enquiry.
Payment
We accept the following credit/debit cards: Visa, MasterCard, Switch. There is no charge for the use of debit or credit cards, however Paypal carries a 3.5% charge. Cheques made payable to Findagolfbreak.com is also accepted so long as we receive them no later than 2 weeks before your travel date. Please clearly write the booking number on the back of the cheque.
We take all reasonable care to ensure our website is secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing our website.
By entering your payment details, you confirm that the credit or debit card that is being used is yours or that you have been specifically authorised by the owner of the credit or debit card to use it. All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If your card issuer refuses to authorise payment, we will not be able to process your booking.
Deposits are payable at the time of booking and the balance of payments are split into the following phases:
An agreed non-refundable non-transferable deposit is payable at the time of booking.
The final balance is to be paid no less than 28 Days (Four Weeks) before the date upon which your event is due to start. Failure to pay by this date will result in a £10.00 per person late payment charge.
If you do not make your deposit payments by the due dates given then you shall be deemed to have cancelled the event.
Deposits are used by us to enter into the contractual arrangements on your behalf and are non refundable. Payments can be made with a valid Credit Card or Debit Card, online bank transfers or cheque(s) made payable to “findagolfbreak” where upon receipt we will endeavour to place the booking for you at the same price, although this cannot be guaranteed. We will however notify you should there be an increase in price.
If a promised cheque is not received or does not clear upon presentation we hold the right to cancel the reservation. Non-clearing or returned unpaid cheque will incur a £30.00 transaction charge. If you have a voucher from “findagolfbreak” only one can be used per booking.
Booking and confirmation of booking
You can make a booking for a golf break by sending us an enquiry about a break using our “Contact us” facility or, for some of our breaks, using our online booking facility which will enable you to provide us with your secure payment details. You must be 18 years or over to make a booking and all bookings are subject to availability.
If you send us an enquiry about a break using our Contact Us option, we will acknowledge receipt of your enquiry as soon as possible and then telephone or email you with availability and any other details you require. If you want to go ahead and book your break, we will take payment over the telephone.
After we have taken payment, we will then email you (or send by post, if requested) your booking confirmation, which will set out full details of your booking and show any remaining balance to be paid, and the date by which it is due (note that full payment is usually taken at the time of booking for online bookings). For any type of booking, whether by telephone, by email or online, a contract between you and us will only exist when we issue the booking confirmation. Please check the booking confirmation carefully as soon as you receive it paying special attention to the room type and tee times. Please contact us within 72 hours of receiving the booking confirmation if any information appearing on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes late
Where your booking is for more than one person, the lead name will be responsible for the entire booking. As lead name you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these Booking Conditions. The lead name will be responsible for making all payments due to us in accordance with our contract. The lead name is also responsible for keeping all members of his/her party informed as to the booking details and informing us in writing of any amendments to or cancellations of the booking.
When booking an Event where prizes are involved, monetary, goods, or FREE holidays, an official handicap must be held in order to be supplied with said prize. This ensures the competition is fair and the same conditions for everyone playing with no chance of dispute.
Discount codes and vouchers for Newsletter sign up can be used freely throughout our site. Subject to a minimum of 4 people travelling.
SHARED BUGGIES INCLUDED
Please note, when buggies are included – buggies are shared, 1 buggy between 2 people unless otherwise requested and paid for. This is due to courses being 4 ball courses. For example, if you are a group of 6 and on the day, are allowed to play in 2 x 3 balls as the course is quiet, you would then require 4 buggies and the extra buggy cost would have to be paid locally.
Cancellations/amendments by you
If, once the booking confirmation has been issued, you wish to change the numbers of persons in your group booking, transfer your break to another person, or cancel your break, the person who originally booked the break (the lead name) must notify us in writing by email or by post.
We may incur costs in cancelling confirmed bookings, particularly if cancellations occur close to the departure date, and in these circumstances you will be charged a cancellation fee. If you cancel your break or the number in your group booking reduces before the Balance Due Date, we have the right to retain the deposit paid by (or due from if still outstanding) each person cancelling as a cancellation fee. If you cancel on or after the Balance Due Date we may charge you a cancellation fee which is up to an amount equal to the balance of the price of your break depending on the cancellation costs we incur to our suppliers and how close your cancellation is to your departure date. If you have already paid your balance at the time of cancellation, we will be entitled to retain the cancellation amount from the balance paid, and will refund to you the difference (if any). Please contact confirming your break in order to find out your hotel or golf course’s specific cancellation policy.
All amendments are subject to availability and whilst we will do our utmost to make your requested changes, it may not always be possible to fulfil your request. We will normally agree to a transfer of your booking to another person if you are prevented from travelling by reason of an unavoidable event (such as illness, death of a close relative or jury service), provided that we receive 14 days’ notice prior to the departure date and that the person to whom you wish to transfer satisfies all the conditions of the break. We may require satisfactory evidence before agreeing to the transfer. In the event of any other amendments, you may be asked to pay an administration charge reflecting the costs we incur in making the amendment (minimum £10). You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. In particular, if numbers change so that there is an odd number remaining in the party, single room supplements will apply. If you wish to transfer your UK golf break to a European venue or vice versa, an amendment fee of £20 per person will apply.
You may cancel your booking within a period of 14 Days after the initial deposit; however, this initial deposit is non-refundable. After 14 Days, you may cancel your booking; however, all deposits and (if applicable) any additional payments made to date on the booking are non-refundable. All cancellations must be made in writing from the lead name on the booking. After 7 Days, the amount of the cancellation fee is calculated according to the date on which we receive written notice of your wish to cancel. If you cancel with us more than 8 weeks in advance of the travel date, then the cancellation fee is a minimum of 35% of the total booking cost, or the total amount paid to us, if your booking has been paid in full and we have paid our suppliers. At this point, any refunds will need to be sought via your own travel insurance, and we can help with that. Please note that cancellations by you may incur further charges from the supplier of an element of your golf break. if you are looking to cancel, we will notify you of any charges and then you can make an informed decision on whether to go ahead.
Cancellations/amendments by us
Occasionally, we have to make changes to, and correct errors in our website both before and after bookings have been confirmed, as well as cancel confirmed bookings. Whilst we always endeavour to avoid changes, costs and cancellations, we must reserve the right to do so. However we will not cancel your booking after the Balance Due Date, except for reasons of force majeure (as defined in clause 14 below) or failure by you to pay the final balance by the Balance Due Date.
Most changes are minor and we will advise you of them at the earliest possible date. Occasionally, we have to make a “significant change” and we will tell you of any such change as soon as reasonably possible if there is time before departure. If we make a significant change or cancel your break, we will offer you the choice of the following options:-
accepting the changed arrangements; or purchasing an alternative break from us;
There will be a 100% refund of all monies paid if Findagolfbreak cancels your holiday more than 42 days before departure. If the cancellation takes place within 42 days of departure, Findagolfbreak will undertake to provide an acceptable alternative.
The exception to this would be in a case of ‘Unavoidable and Extraordinary Circumstances’ (see point 14 below)
Golf clubs and golf courses may either close the golf course or operate temporary tees and greens at their sole discretion as a result of adverse weather conditions.
Inclement Weather Policy
As adverse weather is inevitable during the course of the year hotels and golf courses may either close the golf course or operate temporary tees and greens at their sole discretion.
In the event of this happening our Inclement Weather policy is as follows:
Prior to arrival date
If requested to do so we will call and check the status of the golf course on your behalf. Should you choose not to travel, subject to the policy of the supplier in these circumstances, we will try and postpone your golf break; however price supplements may be incurred depending on when your break is re-booked for. No refunds are available under any circumstance for cancellations made due to course closure.
During your golf break
Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing winter golf. Please note that trolley and buggy bans occur frequently when a course is wet and are determined by those in charge of the golf course.
If you are unable to play golf on your break due to course closure we will, without guarantee and at the supplier’s discretion, try and obtain a partial refund or green fee vouchers for the golf element of the break. It is however worth noting that we sell winter breaks at a discounted rate and so any refund will not be equivalent to the full green fee and with many of our winter breaks the golf element is considered complimentary.
Each hotel and golf course sets its own inclement weather policy. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the hotel and golf course and are final.
We cannot be held responsible should inclement weather prevail.
Complaints during your break
If you have a complaint or experience any problems during your break please inform the hotel or supplier concerned as soon as possible. If the matter cannot be resolved locally with the supplier at the time, you must notify us by e-mail, giving your booking reference and all other relevant information within 28 days of completion of your break. This will assist us to quickly identify your concerns and speed up our response to you. If you fail to follow this procedure, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were at the venue and this may affect your rights under this contract.
Our liability to you
(1) We have a duty to select the accommodation providers with reasonable skill and care, but have no liability to you for the actual provision of the accommodation, except in cases where it is proved that we have breached our duty and damage to you has been caused. Therefore, providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or others.
(2) We will not be liable for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party;
or the act(s) and/or omission(s) of a third party not connected with the provision of your booking and which were unforeseeable or unavoidable;
unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if due care had been exercised; or
an event of ‘force majeure’ (as defined in clause 14 below)
However, in these circumstances we will still provide you with prompt assistance if you are in difficulty.
(3) We do not accept responsibility or liability for any services which do not form part of our contract with you. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website as being included in the price of your break and we have not agreed to arrange them.
(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract and the laws and regulations of the country in which your claim or complaint occurred will be used as the basis for deciding whether the services in question were properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the UK laws and regulations that would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable customer to refuse to take the break in question.
(5) Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your booking.
Copies of the contractual terms of the suppliers of your break are available from us on request.
(6) We do not accept any liability for any damage, loss, cost, expense or other sum(s) of any description (a) which, on the basis of the information given to us by you concerning your booking prior to our confirming it, we could not have foreseen you would suffer or incur if we breached our contract with you or (b) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we do not accept liability for any business losses, including loss of profit.
(7) You must provide us with all the assistance that we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint (see clause 6 above).
Insurance
We consider adequate travel insurance to be essential. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check insurance policies. Please read your policy details carefully and take them with you on your break. We do not accept any liability for any possible loss that you suffer as a result of your failure to take out an adequate insurance policy.
Special requests and medical problems
If you have any special requests, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
If you or any member of your party has any medical problem or disability that may require assistance, please tell us before you book or if diagnose after you confirm your booking as soon as possible after you become aware. If the supplier in question reasonably feels unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline your booking or, if full details are not given at the time of booking, cancel when we become aware of these details.
Passports, visas and health
It is your responsibility to ensure that you have the correct travel documentation for your destination and we do not accept any liability if you are refused transportation by any carrier or entry into any country due to your failure to carry correct documentation.
If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.
The Foreign and Commonwealth Office provides up to date information to help you make an informed decision about travelling abroad. Visit for further information.
Health requirements for travelling abroad change, and you should check the up-to-date position in good time before departure by visiting the travel advice section on the Department of Health’s website or by checking the recommended practice with your GP, practice nurse or travel health clinic.
Delays
In the event of delays to your transportation, the provision of refreshments is governed by the individual operator’s policy or in the case of flight delays, by European regulations.
We cannot accept liability for any delays due to arrangements you make for air travel or any other transportation not booked with us.
Unavoidable and Extraordinary Circumstances
In these booking conditions, “Unavoidable and Extraordinary Circumstances” means any event which we or the supplier could not, even with all due care, foresee or forestall. Such events may include, without limitation, war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, epidemics and pandemics, tickets and all similar events outside our or our suppliers’ control.
In the event of such unavoidable and extraordinary circumstances as described above, the Package Travel Regulations allows the tour operator to make significant changes to the package holiday pre-departure, or to cancel, without having to compensate the customer. Similarly, a customer will not be entitled to claim compensation against the tour operator for a failure to provide the services contracted for if that failure was caused by unavoidable and extraordinary circumstances. The tour operator will not be liable for any booking errors caused by unavoidable and extraordinary circumstances.
Except where we say differently elsewhere in these conditions, we cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if, as a result of Unavoidable and Extraordinary Circumstances, we have to cancel your booking prior to departure, any refund can be issued by way of a holiday voucher.
Except where we say differently elsewhere in these conditions, we cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if, as a result of Unavoidable and Extraordinary Circumstances, we change your booking after departure, or we, or our suppliers, cannot supply your booking, as we, or they, had agreed, or you suffer any loss or damage of any description.
Refunds
In the event that a refund is required from your booking then you will be refunded the excess subject to deduction of a handling charge of £15pp. This is necessary due to the processing charges incurred.
Membership Schemes
Any monies paid in to our Membership Schemes are held in trust through Protected Travel Services.
Data protection
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the personal information you provide such as name, address, and any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information and we will comply with the Data Protection Act 1998. In order to effect your booking we must pass the information on to the relevant suppliers of your travel arrangements such as hotels, airlines and transport companies. The information may also be provided to security or credit checking companies, credit and debit card companies, regulatory or public authorities such as customs or immigration if required by them, or as required by law. This may involve sending your personal information between different countries, including countries outside the European Economic Area (EEA) where controls on data protection may not be as strong as the legal requirements in this country. This may also apply to any sensitive information that you give to us such as details of any disabilities or dietary/religious requirements. If we cannot pass your personal information on to the relevant suppliers, whether in the EEA or not, we cannot properly effect your booking. By providing us with your personal information, you consent to our use of that data as specified.
Please see our Privacy Policy for further information about the use of personal information. By providing your personal information to us you are deemed to have accepted the terms of the Privacy Policy.
Your financial protection
Whether your holiday is Accommodation only or a package, package being, if your holiday has 2 or more parts of the below organised by us:
- transport (such as transfers)
- accommodation
- another tourist service which makes up a significant proportion of the package.
your money will be held in Trust through Protected Travel Services and will remain in trust other than to pay the necessary elements of your holiday to suppliers. Thus, protecting your money and ensuring findagolfbreak.com are compliant with the Package Travel, Package Holidays and Package Tours Regulations 1992.
Governing law and jurisdiction
This contract and any dispute, claim or other matter of any description which arises out of or in connection with this contract is governed by and shall be construed in accordance with English law. The Courts of England and Wales shall have jurisdiction to decide any dispute or claim that arises out of or in connection with this contract. If you are a resident of Scotland or Northern Ireland, you may choose the law and jurisdiction of in Scotland or Northern Ireland instead.
Please also see our Privacy Policy
Company details – Anorella Limited trading as findagolfbreak. Company registered in England and Wales. Company number 09336225. Trading address – 29 Mill Hill Road, Pontefract, West Yorkshire, WF8 4HY